FAQs
PERSONS IN CHARGE
General Manager
Mr. Wenkang Li
has extensive experience in overall business operations, team management, customer service, and business development. He is responsible for coordinating different departments, improving operational efficiency, and ensuring that daily operations are carried out smoothly. With strong leadership, practical decision-making ability, and a responsible working attitude, he plays a key role in maintaining stable business growth and service quality.
Senior Accountant
Mr. VUDH KHEMARA
has solid experience in accounting, financial reporting, cost control, and internal financial management. He is responsible for maintaining accurate financial records, preparing financial reports, and supporting the management team with reliable financial data. He works carefully and responsibly, ensuring that financial matters are handled in a compliant, accurate, and professional manner.
Front Office Manager
Ms. KHENG SREYLEAK
has rich experience in front office operations, customer service, reservation coordination, and guest communication. She is responsible for managing daily front desk procedures, handling guest inquiries, and ensuring a smooth check-in and check-out experience. With a patient, professional, and responsible attitude, she helps maintain high service standards and strong customer satisfaction.
House Keeping Manager
Ms. SUN THARY
has extensive experience in housekeeping management, room quality inspection, staff scheduling, and cleanliness control. She is responsible for ensuring that guest rooms, public areas, and facilities meet the required hygiene and service standards. She works with great attention to detail and a strong sense of responsibility, helping maintain a clean, safe, and comfortable environment for guests.
Senior Maintainer
Mr. PHENG NARO
has strong practical experience in facility maintenance, equipment inspection, repair work, and emergency troubleshooting. He is responsible for keeping building facilities, utilities, and equipment in safe and stable working condition. With a careful, dependable, and responsive working attitude, he handles maintenance issues efficiently and helps prevent operational disruptions.
MAINTENANCE
What if power is out in PART of my apartment?
If power is out in part of your apartment, this usually means your breaker has tripped. To reset the breaker, locate the breaker panel. All breakers should be in the ‘ON’ position. If you have a breaker in the ‘OFF’ position, switch it on.
How often should I replace my AC Filter?
We suggest replacing it every 30 days. AC Filters can be picked up in the leasing office at no charge.
Where should I throw my garbage?
All garbage MUST be thrown into the trash bin, which is located at the corner of emergency staircase.
How do I request pest control?
Pest control is available by contacting the leasing office. Pest control is at most communities on a weekly basis. Make sure all dirty dishes are washed and all is trash removed from your apartment.
What is an emergency service request?
An emergency service request consists of:
• AC or heat not working
• Water leak
• Flooding
• Electrical outage
• Clogged toilet if only 1 bathroom
MISCELLANEOUS
What should I do before my move in date?
- Confirm the status of your rented unit by contacting the receptionists of M-Residence
- Bring the Elevator-Card
What is the pet policy?
We accept pets maximum of 2 pets per apartment and breed restrictions apply. Please contact your leasing office to discuss pet fees and deposits. We comply with all applicable fair housing laws and guidelines.
When will I receive my first water bill and how do I pay it?
You will receive your first water bill before 5th in every month. Payment must be made to the front desk with your rent.
How is my water bill calculated?
The fee of Each apartment’s water is 5 USD/Month no matter how manygallons of water you use.
What forms of payment do you accept?
We accept checks, cash, online transfer and credit cards. Credit or debit card and e-check payments can be made online atwww.m-residence-kh.com Fees may apply. Acceptable forms of payment vary be property.